What is “Welcome Host”?

It is more than a course - it will become a national quality standard for customer service in the tourist industry in Finland.

It will mean that wherever you see the “Welcome Host” logo or window sticker on a restaurant or a badge on a staff member in a hotel you will receive the highest standard of service from the individual or organisation involved.

You will have the promise of a warm welcome throughout Finland.

Course Objectives

To develop your customer skills and enhance your communication techniques especially when dealing with customers from other cultures.

Learn to present a positive self image of your local area and Finland to boost turnover.

Course Contents --- 1 day intensive active participation seminar

Meeting customers --- friendly yet always professional.

Starting a conversation --- Learn to use the one word every foreign customer wants to hear and it’s not please or thank you.

Questioning techniques --- small talk creates big business.

Check your level of service.

Are you communicating? --- how to with different types of people.

You be the guide --- be aware of your own culture and environment and how to introduce it to others.

Dealing with complaints --- your opportunity to shine.

Boosting business --- up-selling in a discreet and professional way.