Objectives:
A 2 day seminar especially suited for those involved with
hosting visiting business persons. The seminar objectives
are to provide practical training in order to develop the
skill of being the perfect business host and managing prosperous
entertainment.
The course will improve your
ability to:
-
Appreciate and meet the expectations of
business and social visitors.
-
Develop customer service and communication
skills.
-
Help participants to develop a positive
image of culture and heritage in the host country and
understand how to present it to foreigners.
-
Create a relaxed, warm and friendly atmosphere
with visiting guests.
-
Increase skills in etiquette at international
"5" star or week-end cottage level.
-
Link the social aspects of being a good
host to enhancing business relationships.
Main content
of the course:
Day 1
- Customer expectations in theory and practice
- Welcome to my country - being aware of diverse cultures
and how others may see it
- Starting conversations (Why and How?)
- Questioning techniques - Creating the right atmosphere
- Creating favourable first impressions
- Are you communicating?
- The communication process - body language, vocal communication,
listening skills
- Perceptions - of individuals, the company, the country
Day 2
-
You be the guide!
-
Enhancing the visitor's enjoyment of the
business trip
-
Acquainting the visitor with your culture
and your heritage
-
Appropriate manners and etiquette
-
Preparation for the "5" star
restaurant
-
Check your level of hosting skill
-
Practical advice for hosting and entertaining
-
"Hands On" practice
-
Review of the influences and memories
that the visitor will take away with him
